1-2 hours per week, during office hours
Who will you work with?
Job Seekers

Help bridge the digital divide that makes it difficult to access employment, study, and other opportunities.

We're looking for Digital Literacy Trainers to join our team!

The role of the Digital Literacy Trainer is to help bridge the digital divide that makes it difficult to access employment, study, and other opportunities. This role supports BSL participants one-on-one to achieve their personal goals, and support their confidence with using the internet, devices, and basic computer programs. These goals may include securing employment, accessing study, starting a business, connecting with community, or simply having greater independence for day-to-day living.

Reporting to the Digital Literacy Volunteer Coordinator, this role provides online support to the participant, with training delivered through online video call platforms.

When will you volunteer?
This role has flexible hours. Volunteers usually work 1-2 hours per week, during office hours.

Where will you volunteer?
This role is online. You can volunteer from anywhere, as long as you have reliable access to the internet.

What will you do?

  • Support participants one-on-one to ensure they have the digital skills necessary to reach their short-term and long-term goals. Skill areas may include but are not limited to: accessing and using Microsoft Office, emails, conferencing platforms (ZOOM/Teams), online forms, navigating the internet, online banking, using MyGov, exploring job-search sites and applying for work, or learning to operate their digital device.
  • Support learning plans for participants using resources provided by BSL.
  • Plan and prepare content for each training session with a participant based on their digital learning needs and goals. This may include doing research, developing resources or homework sheets, or practicing the use of certain applications.
  • Guide participants through their training by sending training invitations, follow up emails and reminders. Each training match consists of 5-10 training sessions per participant, usually conducted once a week over 5-10 weeks.
  • Report to Digital Literacy Volunteer Coordinator on progress of participant and be involved in discussions on improving the delivery of the Digital Literacy Trainer role, resources and services to improve the overall Digital Literacy of our participants.
  • Be available during business hours to conduct your online training sessions with participants. Flexibility around hours will be considered in certain circumstances.
  • Attend BSL Induction, Cross Cultural Responsiveness Training and Digital Literacy Orientation (delivered online, approx. 5 hours over 2-3 weeks). Additional training may be required on occasion during your time as a volunteer in the program.

All role-specific training will be provided by BSL.

We are looking for someone who:

  • Is experienced in coaching/training delivery (especially online)
  • Has basic-intermediate skills in some or all of the following computer systems and programs:
  • Microsoft Office (Word, Excel, PowerPoint), internet use, familiarity with job seeking websites (or willingness to learn), emails, online conferencing (ZOOM, Teams), smart phone technology, social media platforms.
  • Exhibits a can-do attitude, flexible and creative approach and the ability to ‘think outside the box’
  • Has an understanding of and empathy with the values of BSL

We are extra keen to involve people who have:

  • Experience working with disadvantaged communities (especially communities from refugee, migrant and asylum seeker backgrounds)
  • Teaching qualifications and experience

How do I apply?

1. Understand if you’re eligible

Check whether you meet the selection criteria by looking at the list above and reading through the Digital Literacy Trainer Role Description

We promote a workplace that actively seeks to include and welcome the unique contributions of all people. We embrace, and value, diversity of culture, working arrangements, sexual orientation, gender identity and people with disabilities to ensure our workforce is representative of the community that we work within.

We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation.

2. Submit your application 

Already a BSL volunteer?
Email your resume to volunteer@bsl.org.au to register your interest.

New to BSL?
Apply via this link:  http://bttr.im/1uayd