Job Network frontline staff survey: preliminary findings

Jobs Australia and the Brotherhood of St. Laurence commissioned AC Nielsen to undertake a survey of frontline staff working in the Job Network in order to gather information about the current operation of the Job Network system.

The survey aimed to determine frontline staff members’:
• Experience in the employment services industry and level of education
• Opinions about overall effectiveness of the current Job Network Active Participation Model
• Ratings of the effectiveness of different activities undertaken by or for jobseekers
• Understandings about major barriers to employment for jobseekers
• Views about JN administration and performance measurement
• Satisfaction with employment conditions and roles