Promoting healthy finances: an evaluation of the Financial Health Service pilot
An evaluation of a free, one-on-one, financial information and guidance service piloted in Melbourne.
The evaluation by the Brotherhood of St. Laurence of a service for financially vulnerable people found that clients considered good communication and trust as key qualities of such a service.
They preferred face-to-face consultation over other channels such as bank branches or the internet.
Most clients sought information on how to deal with rising basic costs and very limited income.
The service helped boost clients’ confidence and willingness to seek future guidance, but there was no straightforward relationship between knowledge and action.
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Last updated on 16 June 2020